Refund policy

Return and Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which it was received, unused, with its original packaging, and accompanied by proof of purchase.

To request a return, contact us at creepsweepus@gmail.com. If your return is approved, we will provide the correct return address and return instructions. Please do not send an item back without prior authorization, as unauthorized returns may not be accepted.

Damages and issues

Please inspect your order when it arrives and contact us promptly if the item is defective, damaged, or incorrect. Include your order number and clear photos or video so we can evaluate the issue and provide an appropriate solution.

Exceptions

Gift cards, personalized items, and items that have been used, altered, or damaged after delivery may not be eligible for return, except where applicable law requires otherwise.

European Union 14-day cooling-off period

If an order is shipped to the European Union, the customer may have the right to cancel or return the order within 14 days of receiving it, without giving a reason, subject to applicable consumer-protection law. The item must be returned in the same condition in which it was received, with its original packaging and proof of purchase.

Refunds

We will notify you after we receive and inspect the return. If approved, the refund will be issued to the original payment method within 10 business days. Banks and payment providers may require additional processing time. If more than 15 business days have passed since your refund was approved, contact creepsweepus@gmail.com.