Shipping policy

Shipping Policy

Order processing

Orders are normally processed within 2–3 business days. Processing times may be longer during weekends, public holidays, or periods of unusually high demand.

Estimated delivery

Estimated total delivery time is 7–15 business days from the order date, depending on the destination, carrier, and local delivery conditions. Delivery dates are estimates and are not guaranteed. Customs processing, severe weather, carrier delays, and public holidays may cause additional delays.

Shipping rates and destinations

We offer free standard shipping to eligible destinations. The shipping methods, available destinations, and any applicable charges are displayed at checkout before payment. If a destination is not available at checkout, we are currently unable to ship the order there.

Tracking

When tracking information becomes available, it will be sent to the email address provided at checkout. Tracking updates can take several business days to appear after an order has been processed.

Address accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible at creepsweepus@gmail.com if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered fulfillment.

Delayed, lost, or damaged shipments

If tracking has not updated for an extended period, or if an order arrives damaged, contact us at creepsweepus@gmail.com with the order number and relevant photos or video. We will review the shipment and work with the carrier or fulfillment partner to provide an appropriate solution.

Questions

For shipping questions, contact creepsweepus@gmail.com.